Information for parents

Parent and Carer Handbook

Parents Evening

Please click on the below instructions for information on how to book a parents evening appointment. You will receive notification of upcoming evenings via letter.

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Information on the EU Settlement Scheme

Emergency Contact Numbers

Fire / Ambulance / Police: 999 or 112

999 + 55 (Silent Solution)

In certain situations, a 999 call will be required, but the caller may not be able to speak – perhaps because doing so will put either themselves or someone else in danger. To make it clear you need assistance when talking could worsen the situation, you need to enter 55 when prompted which will route the call to the police.

Police Non-Emergency: 101 Gas Emergency: 0800 111 999

NHS Helpline: 111 Electrical Emergency: 0800 40 40 90

Power Cuts: 105 Thames water: 0800 714 614

Samaritans: 116 123

Samaritans offer a safe place to talk any time you like, on your own terms. Calls placed to the Samaritans are not shown on phone bills.

Childline: 0800 1111

Childline is a free, private and confidential service for children in distress. Aimed at anyone under the age of 19. Calls placed to the Childline are not shown on phone bills.

Hounslow Out of Hours Emergencies: 020 8583 2222

The following types of call are taken and passed onto a duty officer:

Collapsed or unsafe buildings or structures
Emergency repairs to council owned property
General incidents or emergencies
Homelessness
Linkline
Incidents in schools, libraries, leisure centres, parks, playgrounds
Media requesting a council spokesperson
Noise nuisance
Social services emergencies
Street and pavement issues such as traffic lights, streetlights, signs and blocked drains
Traffic accidents
Urgent death certificates

If you have a query relating to a family in acute crisis or a child at risk of significant harm in Hounslow, this should be directed to the Children’s Front Door team on 020 8583 6600 (Option 2)

Food Banks

Information on Free Food

Hounslow area
St Paul’s Church Food Bank (Wed 10:00 - 11:30)	St Paul's Church, Bath Road, Hounslow West, TW3 3DA
Isleworth area
Bridgelink Food Bank (Thu 09:30 - 11:30)	Bridgelink Community Centre, Summerwood Road, Isleworth, TW7 7QR
Feltham area
Feltham Food Bank (Sun 09:30 - 11:30)	102 Hounslow Road, Feltham, TW14 0AX
Storehouse (Thu 10:00 - 12:30 Term Time only Sat 10:00 - 12:00)	Riverside Vineyard Church, Air Park Way, Feltham, TW13 7LX
Brentford
Hounslow Community Foodbox (Tue to Fri 10:00 - 13:00 Sat 10:00 - 12:00)	Brickfield Community Centre, Brickfield Close, Brentford TW8 8JN

StepChange Debt Charity

Hounslow Council works together with the StepChange Debt Charity to provide debt advice and solutions to people in financial difficulty.

StepChange is a registered charity offering free, confidential advice and support to anyone who is worried about debt. The StepChange FREEPHONE helpline is open from 8am to 8pm Monday to Friday and 9am to 3pm on Saturday, on 0800 138 1111.

Universal Credit Application Instructions

Enjoying timetogether as afamily can be abeautiful thing!

Find out how Energise Families can help your family.

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Help for Families in Immediate Financial Difficulties

Discretionary Local Crisis Payments (DLCP)

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Hounslow Targeted Early Help Services

ThThe Family Support service offers guidance to families with multiple and complex needs including challenging behaviour, poor school attendance, experienced/witnessed domestic abuse, mental health difficulties & issues surrounding finance or unemployment. The service is available to families with children aged between 5 - 17 years (including children under 5 in the same household).

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