Parent and Carer Handbook
Please click on the below instructions for information on how to book a parents evening appointment. You will receive notification of upcoming evenings via letter.
Information on the EU Settlement Scheme
Fire / Ambulance / Police: 999 or 112
999 + 55 (Silent Solution)
In certain situations, a 999 call will be required, but the caller may not be able to speak – perhaps because doing so will put either themselves or someone else in danger. To make it clear you need assistance when talking could worsen the situation, you need to enter 55 when prompted which will route the call to the police.
Police Non-Emergency: 101 Gas Emergency: 0800 111 999
NHS Helpline: 111 Electrical Emergency: 0800 40 40 90
Power Cuts: 105 Thames water: 0800 714 614
Samaritans: 116 123
Samaritans offer a safe place to talk any time you like, on your own terms. Calls placed to the Samaritans are not shown on phone bills.
Childline: 0800 1111
Childline is a free, private and confidential service for children in distress. Aimed at anyone under the age of 19. Calls placed to the Childline are not shown on phone bills.
Hounslow Out of Hours Emergencies: 020 8583 2222
The following types of call are taken and passed onto a duty officer:
If you have a query relating to a family in acute crisis or a child at risk of significant harm in Hounslow, this should be directed to the Children’s Front Door team on 020 8583 6600 (Option 2)
St Paul’s Church Food Bank
St Paul's Church, Bath Road, Hounslow West, TW3 3DA
Bridgelink Food Bank
Bridgelink Community Centre, Summerwood Road, Isleworth, TW7 7QR
Feltham Food Bank
102 Hounslow Road, Feltham, TW14 0AX
Riverside Vineyard Church, Air Park Way, Feltham, TW13 7LX
Hounslow Community Foodbox
Brickfield Community Centre, Brickfield Close, Brentford TW8 8JN
StepChange Debt Charity
Hounslow Council works together with the StepChange Debt Charity to provide debt advice and solutions to people in financial difficulty.
StepChange is a registered charity offering free, confidential advice and support to anyone who is worried about debt. The StepChange FREEPHONE helpline is open from 8am to 8pm Monday to Friday and 9am to 3pm on Saturday, on 0800 138 1111.
Universal Credit Application Instructions
Enjoying timetogether as afamily can be abeautiful thing!
Find out how Energise Families can help your family.
Help for Families in Immediate Financial Difficulties
Discretionary Local Crisis Payments (DLCP)